FAQ

How quickly do you ship my order?

Unless stated otherwise, your order ships within 2–8 business days.

You can always write to me with your order number and I will let you know exactly what stage your piece is at.

DURING BLACK FRIDAY AND OUR BIRTHDAY SALE, THIS CAN EXTEND TO 10–14 BUSINESS DAYS.

I always try to keep items in stock, but since each piece takes quite a while to make, that isn't always possible.

Orders often ship sooner; the stated time is just a safety margin. Thank you for your understanding.

Furniture is made to order and takes about 3–6 weeks to make.

How do you ship?

You choose the delivery method at checkout:

  • to a parcel locker or pickup point (LP Express, Venipak, DPD);
  • by courier to your door (DPD, Venipak);
  • pickup from our workshop in Klaipėda, Kretingos g. 24A (we'll email you when your order is ready).

We also ship to most EU countries; the delivery cost is calculated in the cart based on your country. Furniture is delivered by courier only, to Lithuania, Latvia, Estonia and Poland. For furniture delivery to other countries, please email labas@minimali.lt.

As soon as your order ships, you will receive a tracking number.

Everything is packed in packaging that is as biodegradable and recyclable as possible.

Are the trays food safe?

Yes. We use certified eco-friendly sealers that are safe for contact with food.

Still, I wouldn't recommend using them for food, simply because the pieces are heavy and impractical to wash. Concrete is very porous and soaks up anything spilled on it, and the sealer wears off over time.

Our pieces are not dishwasher safe.

Are all your pieces handmade?

YES. I cast every piece we sell myself, in Klaipėda, Lithuania.

What is your returns policy?

Because every piece is handmade, each one is unique. Small air bubbles, slight unevenness or fine marks appear during production due to the nature of the material. I always aim for the finished piece to meet the highest standards, yours and mine, but I believe these traits are exactly what makes each piece special. So I don't consider them defects that would require a replacement.

If a piece arrives broken or unusable, I will of course replace it. Just email us at labas@minimali.lt with a photo of the broken piece in its original packaging.

Any other questions? Write to us, we're happy to talk and will answer anything you'd like to know.